Ithilon

Ithilon Terms of Service

Last updated: 7 November 2026

These terms govern your use of the Ithilon Shopify app ("Ithilon", "the Service"), operated by Bahadır Sağlam, İzmit, Türkiye ("we", "us"). By installing the app you ("you", the merchant) agree to them. They include the Data Processing Addendum in section 10.

1. The Service

Ithilon reads your store's sales, stock, product and storefront data through Shopify and prepares weekly buying decisions (reorder, enough, stop, check before cutting, unmet demand), a season report and supporting figures. Parts of the explanations are written by an AI model; every number comes from calculations on your data.

2. Decisions are recommendations

Ithilon prepares recommendations; you decide. We do not place orders, change prices or alter your store. Results depend on the quality and completeness of your data (for example lead times, costs, stock history) and on events we cannot see. We do not guarantee any sales, margin or stock outcome. Check recommendations before acting on them.

3. Plans and billing

Plans and prices are shown in the Shopify App Store and on the plan selection page. Billing is handled by Shopify on a recurring monthly basis; there is no free trial. You can cancel at any time by uninstalling the app; charges already billed are not refunded except where required by law or Shopify's policies. We may change prices with at least 30 days' notice; the new price applies from your next billing cycle.

4. Your responsibilities

You must have the right to share your store data with us, give your store's customers the notices required by law (for example in your store's privacy policy), and keep your Shopify account secure. Do not misuse the Service, try to access other merchants' data or interfere with its operation.

5. Your data

Your store data remains yours. We use it only to provide and improve the Service as described in our Privacy Policy and the Data Processing Addendum below. We may use aggregated, anonymous figures that cannot identify you or any person to improve the Service; we never show your data to other merchants.

6. Availability and changes

We aim to keep the Service available, run the weekly update on time and fix problems promptly, but we do not promise uninterrupted operation. We may change or discontinue features; if we discontinue the Service we will give at least 30 days' notice.

7. Intellectual property

The Service, its software and its content belong to us. You receive a non-exclusive, non-transferable right to use it for your store while your subscription is active. Reports generated for your store are yours to use.

8. Limitation of liability

To the extent permitted by law, the Service is provided "as is", and we are not liable for indirect or consequential losses, lost profits or lost sales, or for decisions you make based on the Service. Our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim.

9. Termination

You may stop using the Service at any time by uninstalling the app. We may suspend or end access if you breach these terms or if required by law or by Shopify. On termination your data is deleted as described in the Privacy Policy.

10. Data Processing Addendum

This addendum applies when we process personal data of your store's customers and visitors on your behalf.

  1. Roles. You are the controller; we are your processor.
  2. Instructions. We process the data only to provide the Service as described in the Privacy Policy, which forms your documented instructions, unless the law requires otherwise.
  3. Confidentiality. Anyone we authorise to access the data is bound by confidentiality.
  4. Security. We use encryption in transit (HTTPS) and at rest (encrypted disks), keep each store's data separate, limit access to the operator and keep only the data the Service needs.
  5. Sub-processors. You authorise the sub-processors listed in the Privacy Policy. We will notify you in the app or by email before adding or replacing one; you may object by uninstalling.
  6. Transfers. Data is stored in the United States. Where required, transfers rely on appropriate safeguards: our hosting provider is certified under the EU–US Data Privacy Framework, and other sub-processors rely on the EU Standard Contractual Clauses or equivalent safeguards in their data processing terms.
  7. Assistance. We help you respond to data subject requests and data protection impact assessments as far as reasonably possible, given that we hold no customer names, contact details or customer IDs.
  8. Breaches. We notify you without undue delay after becoming aware of a personal data breach affecting your data.
  9. Deletion. When you uninstall, we delete your store's data as described in the Privacy Policy.
  10. Information. On request we provide the information reasonably needed to show compliance with this addendum.

11. Governing law

These terms are governed by the laws of the Republic of Türkiye, and the courts of İstanbul have jurisdiction, unless mandatory consumer or local law provides otherwise.

12. Contact

support@ithilon.com · privacy@ithilon.com · İzmit, Türkiye